Terms & Conditions
At Wet Nose & Cosy Toes, your dog is treated like one of the family—safe, loved, and well looked after at all times.
We keep things straightforward: bookings are paid in advance or on the day, and we just ask for as much notice as possible if you need to cancel (same-day walk cancellations are charged as we’ve reserved that space just for you).
Your dog’s health and happiness come first, so we ask that all dogs are vaccinated, microchipped, and fit to be around others where needed. If anything ever happens, we’ll always contact you straight away and act in your dog’s best interest.
Every dog is different, so we work on a flexible, case-by-case basis—whether that’s behaviour, routines, or special requirements. If we ever feel a situation isn’t right for your dog (or others), we’ll always be honest and do what’s best for everyone involved.
In short—reliable care, clear communication, and a proper home-from-home experience.
Full Terms & Conditions
Wet Nose & Cosy Toes – Scotland & Suffolk
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General
Wet Nose & Cosy Toes provides dog walking, daycare, and home boarding services across Suffolk and Scotland.
We pride ourselves on offering a safe, loving, home-from-home environment where dogs are treated as part of the family.
We reserve the right to refuse or terminate services at our discretion if a dog is deemed unsuitable for the safety or wellbeing of themselves, other dogs, or people.
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Bookings & Payments
Payment is required in advance or on the day of service, unless otherwise agreed.
A 25% non refundable deposit will be taken at the time of booking.
Regular weekly bookings may be invoiced.
Payments can be made via bank transfer or cash.
Continued use of services confirms acceptance of these terms.
Cancellations
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Dog Walking
Cancellations made on the day will be charged at the full rate.
Where possible, we will provide at least 24 hours’ notice if we need to cancel.
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Daycare & Boarding
We ask for as much notice as possible for cancellations.
Cancellations made at short notice may be charged (at our discretion), particularly for longer bookings or peak periods.
Health & Welfare
All dogs must be fully vaccinated (including kennel cough where applicable).
Dogs must be microchipped and wear a collar with ID tag in public.
Owners must inform us of any illness, injury, behavioural concerns, or changes to health or routine.
We cannot accept dogs that are unwell or contagious.
Owners are responsible for ensuring their dog is fit, healthy, and suitable for group environments where applicable.
Veterinary Care
In the event of illness or emergency, we will attempt to contact you immediately.
If necessary, we will seek veterinary treatment.
By using our services, you authorise us to act in your dog’s best interests.
All veterinary costs remain the responsibility of the owner.
Safety & Liability
We are fully insured for dog walking and boarding services.
While every care is taken, dogs are walked and cared for at the owner’s risk.
Wet Nose & Cosy Toes cannot be held liable for illness, injury, or loss beyond our reasonable control, or for damage caused by your dog to property, people, or other animals.
Owners are advised to have appropriate pet insurance.
Behaviour
Dogs must be safe to handle and social where required.
We do not accept dogs showing uncontrolled aggression or dangerous behaviour.
We reserve the right to stop services if behaviour becomes unsuitable.
Situations such as separation anxiety, resource guarding, or excessive barking will be assessed on a case-by-case basis.
Walking Terms
Walk durations may be adjusted in extreme weather for safety.
We do not use or accept choke chains or electric collars.
Owners must ensure dogs are properly equipped with suitable leads or harnesses.
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Boarding & Daycare
Dogs stay in a home environment and must be comfortable living alongside people and other dogs.
Owners must provide food, feeding instructions, and any required medication.
If food runs out, we will purchase more and charge accordingly.
We may provide our own tags or leads during stays for safety.
Females in Season
We may accept dogs in season at our discretion, and additional charges may apply due to management requirements.
Property Access & Keys
Where access to your home is required, we will take reasonable care.
However, we cannot be held liable for loss or damage to property or security issues beyond our control.
Any keys or access details are handled with care and confidentiality.
Owner Responsibilities
Owners confirm that all information provided is accurate and up to date.
Dogs must not be prohibited under the Dangerous Dogs Act 1991.
Dogs must be suitably trained and manageable.
Owners are responsible for any damage or injury caused by their dog.
Trial Sessions
We may request a trial walk, daycare session, or visit at our discretion to ensure suitability.
Updates to Terms
We reserve the right to update these terms at any time.
Continued use of services implies acceptance of any changes.
